• Brand loyalty - repeat purchases of a particular brand based on the perception of higher quality and better service than any competitor - independent of price.

  • Companies with high brand loyalty scores increase revenue 2.5 times faster than their industry peers.
  • Brand loyalty leaders also generate 2-5 times more profit for shareholders over 10 years.
  • The first and most important condition for brand loyalty is quality. No matter how big the marketing spend, poor quality will kill brand loyalty.