• Business Process Outsourcing (BPO) uses third party vendors or subcontractors to perform certain parts of their business operations.

  • BPO started with large manufacturing companies to help with supply chain management,
  • Today, BPO has grown into a wide variety of sectors, including service companies.
  • BPO is considered “offshore outsourcing” if the supplier or subcontractor is located in another country; for example, in the case of customer support.
  • BPO today is a separate industry in which companies specialize in facilitating BPO companies around the world.