• The Ombudsman investigates complaints against businesses and other organizations, including the government.

  • Depending on the jurisdiction, the ombudsman’s decision may or may not be legally binding.
  • However, even if the decision is not binding, it usually carries considerable weight.
  • In the US, members of Congress serve as ombudsmen.
  • Complaint processing time can range from 90 days to nine months, depending on the type and complexity of the complaint.