• Queuing theory is the study of the movement of people, objects, or information along a line.
  • The study of congestion and its causes in the process is used to create more efficient and cost-effective services and systems.
  • Often used as an operations management tool, queuing theory can address staffing, scheduling, and customer service issues.
  • Some queue is acceptable in business. If there is never a queue, this is a sign of excess bandwidth.
  • The queuing theory aims to achieve a balance of efficiency and availability.