• Reference numbers are identifiers (a group of random numbers and/or letters) assigned to credit or debit transactions.

  • They are used to track transactions and make the work of customer service representatives easier and faster.
  • Reference numbers are often used in correspondence about a credit or debit transaction.
  • Other types of reference numbers may include reference numbers on credit cards or loan applications.
  • They may also include data provided by merchants during a transaction or data provided by customer service representatives when a customer inquires about a product or service.