• Switching costs are the costs that a consumer pays as a result of changing a brand or product.

  • Switching costs can be monetary, psychological, effort and time based.
  • Switching costs can be classified as high switching costs or low switching costs.
  • Companies tend to use high switching costs to prevent customers from switching to another brand.
  • Companies with hard-to-find products and low competition will use high switching costs to maximize profits.
  • Some companies that cannot charge higher switching fees will provide long wait times and product delays while maintaining their customer base at the expense of a strictly time-based switching cost.