• Claims Leakage (CL) is the dollars lost due to ineffective claims management, which ultimately results from failures in existing processes (manual and automated). In other words, it is the difference between what you spent and what you should have spent on the application. The reason may be procedural, such as inefficient claims handling or incorrect/erroneous payments, or human error such as poor decision making, poor customer service, or even fraud. CL is often discovered during the audit of closed claims files.